Weekly Features - Released On Or Before December 13, 2023
Customer Success Hub
- Viewing Support Tickets: You can now adjust the support team’s ability to log into your account from right inside a support ticket.
- Verifying an Account with Enterprise Support: Now when your XM Success Manager helps you initiate a support ticket, you can authenticate your account for ticket tracking and account troubleshooting. Available only for Enterprise Support Customers.
CX Dashboards
- CX Benchmarks: We’ve added a new consumer benchmark named CX Edge. These NPS® and XMI Customer Ratings benchmarks are based on a nationally representative sample of consumers’ attitudes towards individual brands.
EX Dashboards
- EX Benchmarks: 2023 data has been released for the EX Healthcare benchmark.
Web / App Insights
- Session Replay Masking: Additional optional have been added to session replay masking, enabling more granular control over what data is hidden in session replays.
Weekly Features - Starting On & After December 20, 2023
All
- None.
*Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason.
-
If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.
-
If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.
-
You can provide feedback on the Weekly Product Release Notes here.