Weekly Product Release Notes - July 12, 2023

Weekly Features - Released On Or Before July 12, 2023

Brand Administration

• API Usage Admin Report: This report in the Admin tab provides API usage data, allowing admins to track and monitor the health and usage of API calls for their brand. 

CoreXM

• Reference Fields for ServiceNow Events: You can now configure Reference fields in the ServiceNow event to pull in data from your ServiceNow tables. Adding these fields allows you to use this data throughout your workflow.

• Results Dashboards Page Selector and Product Tour: The page panel in Results Dashboards is now hidden by default and you can enable it to be shown. There is also an updated product tour when using results dashboards for the first time.

Customer Success Hub

• Interactive Support Tickets: You can now reply to email support tickets from right inside the Customer Success Hub.

• Use My Services: Success Package customers can now go to their XM Success Manager for advice on XM priorities and objectives and submit specific modifications, analytics, or insights guidance they need.

   

Extensions

• XM Discover Event: Start Qualtrics workflows based on XM Discover verbatim alerts.

Free & Trial Accounts

• Look & Feel Permissions for Free Accounts: Free and trial accounts will no longer be able to edit the header/footer sections of the General tab. Free and trial accounts will now be able to switch between themes in the Themes tab, modify colors and fonts in the Styles tab, and adjust background colors in the background tab.

Mobile App SDK

• Advanced Intercept Theming Capabilities: You can now override Qualtrics look and feel settings for Mobile App Prompt creatives and Embedded App Feedback creatives with your own SDK configuration. This allows your organization to provide a consistent branding experience across intercepts. For more SDK details, see the API documentation.

XM Directory

• Single Profile Update to Experience ID Task: A new workflow task that lets you create or update a contact in XM Directory. Includes the ability to add transaction data and set subscription status for the contact.

XM Solutions

• B2B Digital Channel Accelerator: This new guided solution includes automated solutions created with program design best practices for measuring the overall site experience, identifying reasons for digital abandonment, and optimizing the digital support experience.

Weekly Features - Starting On & After July 19, 2023

EX

• Pseudonymization Policy: New tab in Data Privacy settings allows brand administrators to enable default pseudonymization for the entire brand. This setting removes pre-selected data from survey responses automatically as they are collected.

Workflows

• Email Received Event: New event in workflows to begin the workflow by sending an email to a specific email address.

Monthly Features - Starting On July 19, 2023

Brand Administration

• Updated Active Sessions Page: The user interface of the Active Sessions tab has been updated. You can now rearrange and pin columns, and all active session details are displayed within the table.

EX

• Engagement Hierarchy Mapping Improvement: You can now pick between manager or team-based mappings, for higher auto-generation accuracy and viewing historical data that better meets your reporting needs. These options are available for both parent-child and level-based hierarchies. This feature will be rolling out between June 28 and July 19, 2023.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Weekly Product Release Notes here.