Released On Or Before July 13, 2022

CX Dashboards

• Action Plan Metric Tracking (CX): Metric action planning allows users to measure the impact of strategic action-taking with metrics from their customer feedback dashboards.


• Online Reviews Widget: The “Social Ticker” widget in CX Dashboards has been renamed to the “Online Reviews” widget.



New Support Pages



• Guided Solutions: There is now a comprehensive list of CX, EX, and DesignXM solutions available on this page.


• Fields You Can Filter By: There is now a comprehensive list of all fields you can use within filters in XM Directory.



Reporting



• Blank Pages in Exports: PDF exports of reports will no longer include entirely blank pages. This update applies to 360 subject reports, the Reports tab of a survey project, and report templates in Engagement projects.


• Custom Metrics: You can now create custom metrics and display them in your reports. This update applies to 360 subject reports, the Reports tab of a survey project, and report templates in Engagement projects.



XM Solutions



• ETX Technology Experience Assessment XM Solution: This new guided solution helps organizations understand how employees feel about the service and technology elements of their overall IT experience, enabling leaders to take action and implement improvements.



Starting On & After July 20, 2022




Workflows



• CC/BCC Fields on Email Tasks: Users can now specify emails to CC and BCC on email tasks.



XM Directory



• Add Contacts and Transactions to XMD Task: New workflows task that allows you to automatically add contact and transaction data to XM Directory.


• XM Directory Search Based on Survey Responses: Users can now filter contacts within XM Directory based on how these contacts responded to a specific survey. This includes searching based on responses to specific survey questions, survey response date, and number of responses to the survey.



*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.



• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.


• You can provide feedback on the Weekly Product Release Notes here.