Released On Or Before June 22, 2022

Brand Administration

• User Divisions: The Divisions page has been updated with a new and improved interface.



Dashboards



• Unified Benchmark Editor: Relaunch of the Benchmark Editor for Dashboards. The user interface is now the same across CX and EX dashboards, and self-service access is now available for EX benchmarks.



Extensions



• Facebook Messenger Extension Deprecation: The Facebook Messenger Extension has been deprecated.



Reputation Management



• Soliciting Reviews with ReviewTrackers Deprecation: Soliciting Reviews with ReviewTrackers has been deprecated. The same functionality is available with the Solicit Reviews question.



Website / App Feedback



• Themed Templates for Website Feedback: You can now import themes as templates for website feedback configuration. This functionality is available for the following intercepts: Responsive Dialog, Feedback Button, Embedded Feedback, Mobile Embedded Feedback, and Mobile App Prompt.



XM Directory



• Time Window for SMS Distributions: Update to SMS distributions sent within an XM Directory Automation. Users can now define a delivery window during which contacts can receive SMS messages. Messages outside of the time window can be rescheduled for the next time window.



XM Platform



• Pinned Widgets on Homepage: You can now pin CX Dashboards and Results Dashboards widgets to the Homepage. This feature will be gradually rolled out to customers starting June 22, 2022 and concluding July 13, 2022.



XM Solutions



• ETX Service Desk Experience XM Solution: The Qualtrics Service Desk Experience solution is a new digital experience program that allows companies to measure how employees are experiencing interactions with both service desk agents and your online support tools.



360



• Scoring Overview Table (360): You can now change the colors of the bars for each relationship filter, making it easier to tell the answers between different groups apart.



Starting On & After June 29, 2022




CX Dashboards



• Line and Bar Chart Widgets: The Simple Chart is being split into three different charts: Line, Horizontal Bar, and Vertical Bar.



XM Platform



• CX Relationship Health Collection: This new collection in the catalog groups together existing projects that assess customer health, and contains information about methodology and expected outcomes for relationship health programs.


• Translate Survey: Update to the survey translation experience, including a new overview page, streamlined translation imports, and accessibility improvements.



*Disclaimer: Release dates are approximate and are subject to change. Not every feature is guaranteed to be included in Upcoming Features.



• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.


• You can provide feedback on the Weekly Product Release Notes here.