CoreXM
1. Importing Topics in Text iQ: New topic libraries.
2. Creating an Account & Logging In: Updated to reflect changes to “free accounts”.
3. Free Accounts: See above.
4. Account Settings: “Plans” tab updated.
5. COVID-19 Customer Confidence Pulse: New, free XM Solution.
6. Higher Education: Remote Learning Pulse: New, free XM Solution.
7. K-12 Education: Remote Learning Pulse: New, free XM Solution.
8. Remote Educator Pulse: New, free XM Solution.
9. Healthcare Workforce Pulse: New, free XM Solution.
10. COVID-19 Dynamic Call Center Script: New, free XM Solution.
11. ServiceNow Integration: UX Changes Only.
12. HubSpot Integration: UX Changes Only.
CX Dashboards
1. Record Grid Widget (CX): “Enable full response record view” has changed in format.
2. Response Ticker Widget (CX): See above.
3. Getting Started with CX Dashboards: COMPLETELY REWRITTEN, super-improved getting started pages for CX Dashboards!
4. Step 1: Creating Your Project & Adding a Dashboard: See above.
5. Step 2: Mapping a Dashboard Data Source: See above.
6. Step 3: Planning Your Dashboard Design: See above.
7. Step 4: Building Your Dashboard: See above.
8. Step 5: Additional Dashboard Customization: See above.
9. Step 6: Sharing & Administering Users: See above.
10. Creating CX Dashboard Pages: Existing content moved to new page.
11. Building Widgets (CX): Existing content moved to new page.
EX
1. Administration (EX): Removal of Paid column in 360 Billing