Weekly Product Release Notes - October 18, 2023

Monthly Features - Released On October 18, 2023

Dashboards

• New Dashboard Experience: You’ll now be opted into the new dashboards experience by default, although you can switch back as needed. The new and improved experience includes a refreshed interface, simplified page management, more flexible navigation, better accessibility, and more! EX, BX, and CX dashboards are affected.

DesignXM

• Unmoderated User Testing Question: ​​​​This new question type allows survey participants to record and upload a video or audio recording that answers questions about the prototype or live website they are presented.

EX

• Enhanced Anonymity for Data Fields: This update introduces a simplified way to configure enhanced anonymity, including adding a new option to hide data points below the response threshold, improved terminology of anonymity field types, and improved logic when displaying sensitive data fields in widgets with other fields. This update will not change any dashboard data, however it may change the data groupings you see crossing multiple fields in widgets.

Ticketing

• Add Attachments to Tickets: Ticket owners, users with edit access, and brand administrators are able to upload up to 10 files into tickets. This feature is only available in the new ticket owner experience. 

• Ticket Filters: If you leave the follow-up page, the filters applied to that page will save and be automatically enabled when you return. This feature is only available in the new ticket owner experience.

XM Solutions

• Audience Management Updates: Audience Management now includes a Panelist App, a centralized landing page where panelists can view all studies available to them. Brand Admins can customize this app and add individual surveys to it. 

• Guided Solutions: A new guided solution, the UX Research Card Sorting solution, has been added. This guided solution is designed to improve the user experience associated with websites, apps, or other products. Use this solution to help UX researchers learn how users think about their content, which enables UX designers to create products that are intuitive to their users.

Weekly Features - Released On Or Before October 18, 2023

CX Dashboards

• B2C NPS Benchmark: The Business to Consumer benchmark can be added to CX dashboards using the benchmark editor. This new Qualtrics benchmark is derived from Qualtrics’ Customer Experience database, including hundreds of anonymized and aggregated Qualtrics customers of various regions, countries, and industries.

Dashboards

• Exporting Data from Dashboards: You can now export CX, BX, and results dashboards to XLSX format for analyzing data in Microsoft Excel.

XM Directory

• Updates to Creating Directories: When creating a new directory, directory admins can now choose between creating an XM Directory directory or an XM Directory Lite directory. Depending on your license, existing XMD Lite directories can also be converted to XM Directory directories.

Weekly Features - Starting On & After October 25, 2023

Brand Administration

• Updates to Vanity Domains: Brand Admins can now provide their own TLS certificate when setting up a vanity domain. This allows admins to use their own signing authorities and adhere to relevant compliance requirements.

XM Solutions

• Guided Solutions: A new solution, the Tree Testing solution, is now available. This solution is used to evaluate your website’s navigation structure and measure how easily users can find content and feature on your website.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 

• If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.

• You can provide feedback on the Weekly Product Release Notes here.