Entries that are bolded indicate recent product updates.

• If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. 


• If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.



CoreXM



1. Slack Task: Slack task updated with new UI and ability to use slack block kit in messages. 


2. Email Distribution Management: If you have XM Directory, downloaded distribution histories contain additional fields. 


3. SMS Distributions: SMS Distributions via access codes are texted to a 10-digit toll-free number instead of a 5-digit access code. Customers can request 5-digit shortcodes by contacting their CSM. 


4. XM Directory Task: You can now use library messages when triggering survey distribution through the Actions tab.



EX



5. Number Chart Widget: Can now set colors for trend changes.



CX



6. Number Chart Widget: Can now set colors for trend changes.


7. Adding XMI Customer Ratings Benchmarks to a Dashboard: 2020 data is now available for XMI benchmarks. Going forward, you can choose the year’s worth of data you’d like to include in your dashboard.