Eventsubscriptions (surveyengine.completedResponse.[survey_id]) don't always generate a callback

Question

We are using the eventsubscriptions endpoint to collect responses from a few different surveys we current have running. Most of the time it works, but roughly 1 out of every 50-75 survey responses never make it back to our platform. I've searched our logs for all responses from Qualtrics for certain survey Response IDs that I can get from the Qualtrics UI and have confirmed they are never being sent back to us.One such example is response ID: R_2azCkmt2dz7miFHfrom survey ID: SV_aUXwQl7uFaUpHr7According to this guide: https://api.qualtrics.com/guides/docs/Guides/Common%20Tasks/listen-to-and-retrieve-responses-in-real-time.md they mention the opposite problem of getting too many responses (which we also handle as advised), but there is nothing about not getting only some responses.Is this a bug in the Qualtrics platform? Could someone from the customer support/development team please take a look at that response ID to see if a callback was sent at all?Thank you!

Ilse · Answer

For me, it used to work fine but now there seem to be some issues as well.

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