We are using the eventsubscriptions endpoint to collect responses from a few different surveys we current have running. Most of the time it works, but roughly 1 out of every 50-75 survey responses never make it back to our platform. I've searched our logs for all responses from Qualtrics for certain survey Response IDs that I can get from the Qualtrics UI and have confirmed they are never being sent back to us.
One such example is response ID: R_2azCkmt2dz7miFH
from survey ID: SV_aUXwQl7uFaUpHr7
According to this guide: https://api.qualtrics.com/guides/docs/Guides/Common%20Tasks/listen-to-and-retrieve-responses-in-real-time.md they mention the opposite problem of getting too many responses (which we also handle as advised), but there is nothing about not getting only some responses.
Is this a bug in the Qualtrics platform? Could someone from the customer support/development team please take a look at that response ID to see if a callback was sent at all?
Thank you!
Page 1 / 1
For me, it used to work fine but now there seem to be some issues as well.
Is there something that needs to be configured in order for the complete event to post to our site. We've defined the EventSubscriptions using the API, and I can list and see that they exist and are pointing to the correct site. However, we get nothing from Qualtrics. I can manually hit our site and see that we go through our logic - which redirects the activity. This gets logged and I can see my manual hit in the logs - but absolutely nothing from Qualtrics.
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.