Hi All,
By way of writing this email I think I have resolved it. The engineers have now changed it so that you don't need to escape the double quotes in the JSON
This was a standard webservice task from with a Survey Response workflow which gave this error.
"name": "The task is configured incorrectly. Review the task’s configuration then try again.",
"message": "{\\"meta\\":{\\"httpStatus\\":\\"400 - Bad Request\\",\\"error\\":{\\"errorMessage\\":\\"'embeddedData' must be a JSON object.\\",\\"errorCode\\":\\"JRP_6\\"},\\"requestId\\":\\"xxx\\"}}",
"needRetry": false
This is the flow where the code task works fine (but funnily enough the run history says the email tasks worked fine but I never get the email!! lol (anyway, that's not the issue here as such - it's the webservice task)
This was my setup
I tried the trick of changing the Body JSON label to Plain Text and than changing the Content-Type manually to application/json but that doesn't help - it reverts back to JSON it seems anyway!
I've also tried using Key-value pairs and also simplified the JSON string to say just one field but I still get the same issue (as below)
this is my full JSON object.
{\\"CSAT_Q1_Problem_in_contacting_GEX\\":\\"${q://QID1/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q2_How_to_make_process_easier_feedback\\":\\"${q://QID2/ChoiceTextEntryValue}\\", \\"CSAT_Q3_GEX_contact_source\\":\\"${q://QID3/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q4_1_Online_form_clear_and_easy_to_complete\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/6}\\", \\"CSAT_Q4_2_Feedback_Time_frame_clear\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/7}\\", \\"CSAT_Q4_3_Confident_communication_would_be_acted_on\\":\\"${q://QID4/ChoiceGroup/SelectedAnswers/8}\\", \\"CSAT_Q5_1_Communication\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/1}\\", \\"CSAT_Q5_2_Ability_to_offer_suitable_solutions\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/2}\\", \\"CSAT_Q5_3_Showed_empathy_towards_guest_experience\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/3}\\", \\"CSAT_Q5_4_Timeliness_in_responding\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/4}\\", \\"CSAT_Q5_5_Quality_of_overall_response\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/5}\\", \\"CSAT_Q5_6_Demonstrated_care_about_guest_concerns_and_feedback\\":\\"${q://QID5/ChoiceGroup/SelectedAnswers/6}\\", \\"CSAT_Q6_Consultant_problem_details\\":\\"~{ch://OCAC_Tm6zZZLucrs2FLU/R1_edit}\\", \\"CSAT_Q9_CSAT_for_consultant_resolution\\":\\"${q://QID9/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q10_Consultant_resolution_alt_outcome_details\\":\\"${q://QID10/ChoiceTextEntryValue}\\", \\"CSAT_Q11_NPS\\":\\"${q://QID11/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q12_Likelihood_to_return\\":\\"${q://QID12/ChoiceGroup/SelectedChoices}\\", \\"CSAT_Q13_GEX_process_improvement_suggestions_details\\":\\"${q://QID13/ChoiceTextEntryValue}\\", \\"CSAT_ED_GE_CSAT_Ticket_Created_Date\\":\\"${e://Field/GE_CSAT_Ticket_Created_Date}\\", \\"CSAT_ED_GE_CSAT_GEX_Contact_Source_Inc_Other\\":\\"${e://Field/GE_CSAT_GEX_Contact_Source_Inc_Other}\\", \\"CSAT_ED_GE_CSAT_TicketID\\":\\"${e://Field/GE_CSAT_TicketID}\\", \\"CSAT_ED_GE_CSAT_ResponseID\\":\\"${e://Field/GE_CSAT_ResponseID}\\", \\"CSAT_ED_GE_CSAT_NPS_Group\\":\\"${e://Field/GE_CSAT_NPS_Group}\\", \\"CSAT_ED_GE_CSAT_Start_Date\\":\\"${e://Field/GE_CSAT_Start_Date}\\", \\"CSAT_ED_GE_CSAT_Recorded_Date\\":\\"${e://Field/GE_CSAT_Recorded_Date}\\"}
I've even just tried one value but still the same issue
{\\"CSAT_Q1_Problem_in_contacting_GEX\\":\\"${q://QID1/ChoiceGroup/SelectedChoices}\\"}
I then removed all the backslashes that escape the double quotes and hey presto - it worked!! So I'm leaving this post here for anyone else wandering what the problem is
This one works:
{"CSAT_Q1_Problem_in_contacting_GEX":"${q://QID1/ChoiceGroup/SelectedChoices}"}
Has anyone else experienced this error code?
I've raised this with Qualtrics Support too but think I've solved it myself!!
Wish they could publish a list of error codes!
Thanks
Rod Pestell
full JSON payload that was still giving the error. I could see that it was adding extra \\ ie escaping the escaped keys which if you go back a year ago was the way to do it!
{
"payload": {
"Fire": true,
"Type": "OutcomeAction",
"actionId": "OCAC_C0xxxxxso",
"chain": {},
"contentType": "JSON",
"contextId": "SV_cVxxxxxEq4Cx",
"createdAt": 1672771195810,
"credentials": {},
"currentPipedTextTestMappings": {
"No": "",
"R_2tgxxxxxxxReZ": ""
},
"customSaveHandler": true,
"dataCastFailureMode": "CAST_DEFAULT",
"dataTypes": {
"embeddedData": "JSON",
"resetRecordedDate": "BOOLEAN",
"surveyId": "STRING"
},
"dependencies": {},
"elementConfigured": true,
"exportMappings": {
"meta.error.errorMessage": "meta.error.errorMessage",
"meta.httpStatus": "meta.httpStatus",
"meta.requestId": "meta.requestId"
},
"exports": e
{
"display_name": "Headers",
"key": "headers"
},
{
"display_name": "Status Code",
"key": "statusCode"
},
{
"display_name": "Data",
"key": "data"
},
{
"display_name": "meta.error.errorMessage",
"key": "meta.error.errorMessage"
},
{
"display_name": "meta.httpStatus",
"key": "meta.httpStatus"
},
{
"display_name": "meta.requestId",
"key": "meta.requestId"
}
],
"headers": {
"Content-Type": "application/json",
"X-API-TOKEN": "xxxxxxx"
},
"icon": "https://www.xm-apps-static.com/assets/v1/APP_42a7f4b6-bb84-4c66-94cc-e3e1208e62bf/1.6.11/jHK5ou6LNy9kkLUC/images/logo.svg",
"id": "PLUG_7b318b05-433e-4e0c-bef8-520ebe5a0c9a",
"keyValues": {
"embeddedData": "{\\\\\\"CSAT_Q1_Problem_in_contacting_GEX\\\\\\":\\\\\\"No\\\\\\"}",
"resetRecordedDate": "false",
"surveyId": "SV_5tgzSmVq1YGWnZP"
},
"metadata": {
"lazyLoadPipedText": true,
"tags": "
"test",
"tag",
"survey"
],
"taskNameInModalTitle": false,
"worker": {
"type": "runner"
}
},
"name": "WebService",
"outcomeId": "OC_6xxxxxxxq",
"ownerObject": {
"orgId": "warnerhotels",
"userId": "UR_xxxxx"
},
"pipedTextConfig": {
"meta.error.errorMessage": {
"isSystemGenerated": "true",
"label": "meta.error.errorMessage",
"value": "The requested resource does not exist."
},
"meta.httpStatus": {
"isSystemGenerated": "true",
"label": "meta.httpStatus",
"value": "404 - Not Found"
},
"meta.requestId": {
"isSystemGenerated": "true",
"label": "meta.requestId",
"value": "3bxxxxxxxxbbe"
}
},
"pipedTextImports": {
"body": <
"No"
],
"headers": ],
"url": "
"R_xxxxxxxx"
]
},
"requestType": "PUT",
"summary": "Create a web service request that doesn't require authentication",
"surveyId": "SV_xxxxxxxxxx",
"taskNumber": 1,
"taskRegistryId": "APP_xxxxxxxxx",
"textPayload": "",
"triggerAction": "WebService",
"updatedAt": 1677142708884,
"url": "https://eu.qualtrics.com/API/v3/responses/R_xxxxxxxx"
},
"user": {
"userId": "UR_xxxxxxxxx",
"brandId": "warnerhotels"
},
"executionData": {
"workflowId": "R_1F5nJox00oZ814Y-OC_xxxxxxxxx,
"runId": "",
"actionId": "OCAC_xxxxxxx",
"contextId": "SV_xxxxxxx",
"uniqueId": "R_xxxxxxxx",
"outcomeId": "OC_xxxxxxxxx",
"taskToken": null,
"attempt": 0,
"orchestrator": "TEMPORAL"
}
}
Be the first to reply!
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.