List Distribution History API call missing contacts?

Question

We’re trying to generate a report that lists the statuses of contacts. We’re using two API calls to accomplish this.List Distribution Links to get a list of everyone that received an email.	List Distribution History to get their statuses.The problem is that for some distributions (not all) the 2nd call will return less contacts than the 1st call. Some of the contacts are missing. Shouldn’t the same number of contacts be returned by both if we’re using the same distribution ID?

James M · Accepted Answer

Ah, Qualtrics support figured it out. The results from the second API call were being paginated. In other words, the results were being split up into multiple groups and I had to make an additional API call to get the rest. Not sure why the second one paginated when the first one didn’t but oh well.Further reading in the docs: Token Based Pagination

Umang Upadhyay · Answer

Hi@James M,There might be a delay in data synchronization between Qualtrics and your system if not also, double-check the settings of the distribution in Qualtrics to ensure that all contacts were successfully sent the email invitation. If there are any issues with the distribution settings, it could result in some contacts being excluded from the distribution history.To troubleshoot this issue further, I recommend verifying the configuration of both API callsand contacting Qualtrics support they can provide more insights into any potential issues with the API calls or data synchronization processes.

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