Potential delay in responses being sent to API | XM Community
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Hello,

I wanted to know the potential delay from Qualtrics to capture all responses in their APIs

 

For example, If there is multiple responses for a survey on 04/17 till 11:59 PM UTC.

 

If I call Qualtrics API on 04/18 12:05 AM UTC for responses for date range 04/17-04/18. Would API provide all responses (even one at 11:59 PM) ? If there would be delays, what is the delay ?

 

Just want to time my pull correctly so I can get complete data. If there is delays, would be it better to have a day lag, ex- check responses only for 04/16 on 04/18. 

 

Thanks

@kart417 
As per my experience, there is very minute (in milliseconds) to no delay. Hence, you will get all the responses if you provide a date range as you specified or even if you pull for a single day.

Hope it helps!

@Deepak - Thank you for your response and details on timing part.

When I checked lately, there needs to be at least 2h time window which not documented anywhere.

I was experimenting with this one: https://api.qualtrics.com/6b00592b9c013-start-response-export

From my tests the minimal time range needs to be <startDate-2H, endDate>

 

I was not able to query data using:

StartDate: 2024-09-18T13:50:00Z

EndDate:  2024-09-18T14:50:00Z

 

But it worked for:

StartDate: 2024-09-18T12:50:00Z

EndDate: 2024-09-18T14:50:00Z

 

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