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Qualtrics API - Managing User Clarification

  • November 1, 2021
  • 1 reply
  • 24 views
K

I have a couple of questions with regards to the capabilities of Qualtrics API specifically with Managing Users.

  1. Does Qualtrics trigger an email notification once an account has been created via API?

  2. If yes, can we customize the content and look and feel of the email notification?

  3. If not, are we able to customize the response that Qualtrics API by sending the user credentials back to the external system?

1 reply

JeremyK
Level 3 ●●●
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  • JeremyK
  • Level 3 ●●●
  • November 2, 2021

First question: It's possible, but I doubt Qualtrics has a built-in callback to send an email on account creation. Easiest way would be create a test account to see if any email is sent. APIs are usually silent actions that you have to use other APIs to follow up on. In their API documentation for a survey's response exports, it takes three calls. 1) Create the response export file, 2) get the status of the export file (percentage), and 3) return said file.
Second question: Even if you can get an email, there's no GUI to support modifying the email, unfortunately.
Third question: This I believe is entirely possible. I'm thinking maybe a webhook listening for account creation would be the way to go on this, you'd just be responsible for building the vehicle to receive the webhook (Teams channel potentially?)

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