Hi,
I'm trying to get (and update) the Follow-up details in a ticket.
I have the following follow-up questions in my tickets: but when I do a GET call to https://{{host}}/API/v3/tickets/T-154,
but when I do a GET call to https://{{host}}/API/v3/tickets/T-154,
the reply I get is:
{
    "result": {
        "key": "T-154",
        "name": "Untitled tickettest for ticket",
        "ownerId": "UR_0jIHlLHxDGWMCJT",
        "status": 2,
        "priority": 0,
        "responseId": "R_3fcwsi8X8dCXDvZ",
        "sourceId": "SV_ene1IeRozHdbOXb",
        "rootCause": null,
        "parent": null,
        "createdAt": "2020-11-10T15:46:49.000Z",
        "updatedAt": "2022-04-11T10:16:20.111Z",
        "closedAt": "2022-04-11T10:16:20.111Z",
        "ticketData": {
            "elements": [
                {
                    "key": "given NPS score",
                    "value": "7"
                }
            ]
        },
        "eventsLink": "https://iad1.qualtrics.com/API/v3/tickets/T-154/events"
    },
    "meta": {
        "requestId": "64ba55e8-78d4-4cc6-bb78-a0fd6daae745",
        "httpStatus": "200 - OK"
    }
}
The documentation mentions on https://api.qualtrics.com/api-reference/b3A6NjExMjI-retrieve-ticket that there should also be:
 "followUpDetailsSurveyId": "string",
 "followUpDetailsResponseId": "string"
which I think would contain what I'm looking for,
but I'm not getting those in my calls...
anyone who has some advice?
Kr,
Joyca
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    Hi JoycaV,
I have the same problem, did you manage to do a work around on this?
https://community.qualtrics.com/XMcommunity/discussion/comment/53825#Comment_53825unfortunately, no, never found a solution
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