Transaction Contacts Import counts don't add up to original count | XM Community
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After creating the import and checking the status, I get status = complete and percentComplete = 100. I passed in 100 contacts, but the total counts never add up to 100. Why is this? I verified that meta.httpStatus is accepted before polling for progress. I’m importing many contacts in batches of 100, but the totals all don’t add up to the original, and it doesn’t say any of them failed.

e11:52:43.267] ERROR (27460): Expected 100 updated, but got 63
    percentComplete: 100
    status: "complete"
    contacts: {
      "count": {
        "added": 0,
        "updated": 63,
        "failed": 0
      }
    }
    transactions: {
      "count": {
        "created": 0,
        "failed": 0
      }
    }
    errors: e]
[11:52:55.845] ERROR (27460): Expected 100 updated, but got 82
    percentComplete: 100
    status: "complete"
    contacts: {
      "count": {
        "added": 0,
        "updated": 82,
        "failed": 0
      }
    }
    transactions: {
      "count": {
        "created": 0,
        "failed": 0
      }
    }
    errors: e]
[11:53:02.759] ERROR (27460): Expected 100 updated, but got 74
    percentComplete: 100
    status: "complete"
    contacts: {
      "count": {
        "added": 0,
        "updated": 74,
        "failed": 0
      }
    }
    transactions: {
      "count": {
        "created": 0,
        "failed": 0
      }
    }
    errors: e]

 

When i get the import report for the ones that fail, they all have contactListContactStatus = FAILED and importStatus = INVALID. Also something strange I noticed is that none of my imported contacts have contact ids. I originally imported through the platform. So without the contactid, it’s difficult to identify which ones failed.

@corinally Do you have duplicates contact in your import list?

When uploading lists from an external email platform into Qualtrics, our total personalized links generated for surveys typically don’t add up to the total amount of contacts in our list because it automatically excludes invalid emails.

@dxconnamnguyen For context, I am exporting contacts, adding embedded data, then reimporting them, so they can be updated with the new embedded data fields. I verified that all contacts have unique emails and unique external data references. I also verified that the deduplication setting is on for external data reference. What confuses me is why some contacts are updated with embedded data, and some are not, since they are all existing contacts.
 

 

@ash123 What made the emails invalid? All of my emails on the contacts should be valid.

@corinally By invalid emails, I mean those are the emails that would’ve gotten a bounce back if we had sent it to them. Bounces in emails could happen due to the email address no longer existing, inbox being full, etc.

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