Hi Matthew,I have also logged with Qualtrics support - mostly posted here to see whether it was an isolated issue or wider! I tried to deal with Spamhaus directly and got the below message back;"Thank you for contacting Spamhaus CSS Removals,Please use https://translate.google.com/ for language, if needed.Requests to remove a shared IP address from the CSS must be made by the Internet Service Provider/hosting provider/VPN provider who owns the IP address.Please contact your service provider and discuss this problem with them. We are unable to remove this listing as long as this issue is unresolved.Thank you for your understanding!"
The survey flow looks right - is your scoring definitely set up properly? And you have definitely loaded the two different messages to your two end of surveys?
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