Hi Lauren,Thanks for your response.Not being a developper, I'll wait for Qualtrics Native solution for Mobile Exit intents.Best,MK
Hello lovely community!Am reposting this as my comment did not get reactions...My company is implementing stand alone apps in our business partners' websites.We wish to offer a survey for exiting users (Leaving so soon, why etc.).Pop under, our first choice is not "mobile friendly" and the survey in the pop under won't fire on exiting the website as we had set it. Neither in mobile, nor in desktop testing users.Responsive dialog with "exit intent" firing the responsive pop up : works only for desktop users when their mouse leaves the main part of the browser, and not at all for mobile users.Support team suggested I create a different intercept for mobile user. I know how to but I don't know how to ask the intercept to fire when mobile users exit the web pages I'm targeting.What I need is an intercept that fires when users both on desktop and mobile exit the web pages.I tried to read the page on JavaScript Manual responsive triggers but I don't know JS.My guess is a javascript code to w
Hello,My need is for both desktop and mobile users to answer why they're leaving us so soon with a small survey.Pop-under had difficulties, even for desktop testers. (Did not pop on exit and not mobile adjusting).We chose Responsive Dialog with display on "Exit intent". It is only applicable for desktop users and is not user friendly because it's a bit invasive (plus created a bug opening blank tabs for testers who agreed to answer survey).I don't know JavaScript, but I guess writing a code for the intercept to show when users exit early web pages should be possible. Waiting for Community to comment on my request. Only partial answers...Another problem is our pages are a stand alone app embedded at business partners' own websites, so java envolves our dev+IT and each partner's Dev and IT teams...QUALTRICS teams, please hlep!
Namaste Guru! 😉Thank you for sharing, I'll keep this one for sure!The solution you're suggesting answers partially to what I'm looking for : I wish that both website exiting user types, desktop & mobile, be able to see the intercept and answer to why they're leaving. I can create multiple intercepts but can't find the solution to target mobile users.I think Javascript manual intercept can be the solution, but it'll necessitate work from both our dev teams and partners' teams on which website we embedd our page (stand alone page and APIs).But I don't know java and would like to lessen any additionnal work from dev or IT teams at both our level and at partners' level.
Hello, I have asked support (my need was to use recorded date of two surveys in one dashboard and calculate open days average between the two surveys).I sent a feature request. Best,MK
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