Replies posted by Miriam Kugel | XM Community

Replies posted by Miriam Kugel

1 Reply

LaurenK
Qualtrics Employee
LaurenKQualtrics Employee
posted in Badge of the Month

⛔️ Fresh Perspectives | Badge of the Month | October 2020

https://www.qualtrics.com/community/discussion/comment/30952#Comment_30952This is such a valid point AdamK12 Most people forget its do vital to really engage the team into what to do with eth data when it arrives, to not see it as a case for anxiety and to assure meaningful actions are taken from it. We work with most teams first on understanding human centric design principles, agile working and how to distinguish noise from insight and how to make a decision when and how to act on this insight and as a next step we help teams to also link any changes they do to operational data and insights so that they can really show how their action has had an impact. This will ensure further business support as well as continued buy in and a sense of success at team level. Nothing better than knowing your process and product changes had a real positive impact on consumer experience but also on bottom line. Like anything switching to a more insight and experience centric operation needs to follow

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AdamK12
Level 5 ●●●●●
3 years ago

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