@bstrahin thank you for the response. Please see answers inline: o Are they all stopped at the same percent complete? - yes, at 0% progress rate o Is their last activity timestamp all the same or generally around the same time? – Same time. o When you click on Survey Session ID to view their response so far did they seem to get hung up at the same spot? - yes all the same spot o Do they need a reminder to keep going (eg what is the gap between their start time and last activity, has it been a few days or just a few minutes)? - Start and Last activity time were all exactly the same. No gaps at all.
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