Replies posted by helnour | XM Community

Replies posted by helnour

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H
helnour
posted in Xflow

Can we dynamically assign tickets from a workflow?

InessaG thank you for this! We actually have the information on who it should be assigned to attached to the respondent in the directory through a field called Advisor_ID. We did try setting the data field as Q_TicketOwner = Advisor_ID, but in testing this we couldn't see an option to filter tickets through Q_TicketOwner and it still sets the owner to the whole team. I.e. the whole team is able to view the ticket and it's not directly assigned to just one person. Do you have any idea how to fix this?

4
UXDana
Level 1 ●
2 months ago

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