Replies posted by StephanieFR | XM Community

Replies posted by StephanieFR

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S
StephanieFR
asked in Integrations

iQ directory and Salesforce

Hi @Mohammedali_Rajapakar_Ugam The frequency rule is already set to 15 days on the survey and mailing list. Nevertheless It doesn't accomplish what we need it to do. We want a customer for whom a case was closed to receive a satisfaction survey. Nevertheless if the same customer (based on email) already received the survey in the past 15 days we don't want this customer to receive the survey again even if it's a different case. Contacts are automatically created in Qualtrics through the Salesforce integration. If you have other way to create this condition either in Qualtrics or Salesforce I will be more than happy to take your thoughts ;) Thanks a lot.

3
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
5 years ago

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