Replies posted by JRobbins | XM Community

Replies posted by JRobbins

1 Reply

E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
posted in Website & App Insights

Custom message not working

Hi @rbjak  - when viewing your survey, and specifically within the End of Survey Block, if you select the EOS block to make it “active” you should notice that a menu will be available at the left for “Edit end of survey” which will include Messaging options.  Here, you may select Custom from the first drop down option, then within the second drop down menu, you must select the message from your library or create a new one.  If selecting an already existing custom message, it should display within the EOS block after selection.Hope this helps!  If not, feel free to share some screen images.

10
J
1 year ago

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