Hi @MattiasM (cc: @DominicaE),Sweden is definitely on my bucket list & I hope to visit sometime in the next couple of years! From what it sounds like, there are two main pieces here:Getting the first survey to save the team names/captain to a contact list Using the team names in a drop down in the follow-up surveys (for each game)The first part is easy enough - You would just need to use a workflow with an XM Directory task. You could put the Team Captain's name as the First/Last name of the contact, include a set email (something like testtest@companyname.com because every contact needs an email address), and put the team name as an embedded data field.However, there's no built in way to do the second part at the moment - If you collect all the team names before the first game starts, you could just create a template survey which has a dropdown question and manually type the team names, then you can just copy that survey for each game.Hope this helps!
I would say it depends entirely on the company & there is no one-size-fits-all answer! Lots of things to consider: How frequently do your customers interact with you? How often does the average customer make a purchase? How many different business units engage with the customer throughout the typical customer journey? What types of questions are you asking and what is the length of each survey? For short, transactional surveys that measure individual interactions/touch-points, it's okay to solicit feedback at every transaction as long as it's kept to a minimum to avoid survey fatigue. For longer, in-depth surveys that evaluate the overall relationship a customer has with your company, the most common cadence is usually either quarterly or annually. My B2B customers typically survey their clients quarterly; while my B2C customers typically use the every other rule of thumb (if your customers interact with you monthly, you can send your survey every two months; if they interact wi
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
