Replies posted by Em_Pijl | XM Community

Replies posted by Em_Pijl

1 Reply

S
stopel
posted in Survey Platform (Before March 2021)

VERY low response rate...SPAM problem or something else? HELP!!!

I am having the same issue. Some people (me included, as I was also on the distribution list) are not getting the email generated by Qualtrics. It doesn't even appear as spam--they don't get the email invitation AT ALL. Qualtrics indicates that all the emails have been sent, and correctly indicates if something has bounced. But there are a LOT of email invitations that simply go missing, and you don't know who is not responding due to attrition/other, and who never got the invitation in the first place. This has some disastrous consequences for several of my active projects.

18
A
Level 1 ●
3 years ago

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