Apparently, according to support and our last rep, some sort of license is needed. They changed reps on us and we are trying to get this sorted out in our license renewal that's coming up. Unfortunately, we can't seem to get an informed answer as to exactly what is needed.
I am trying without success to have Zendesk send a survey to our users via a trigger event. Qualtrics documentation is inaccurate and incomplete by their own admission. They also do not provide any end to end working examples so I have no model to validate against. I have been working with their support team but to no avail and I keep getting pointed to the community so here I am. I have a few questions and I am hoping someone can answer and that might help me get this working: 1. How do I pass Zendesk fields such as ticket.requester.email and other items to the survey so they can be used. 2. How do I add fields properly and use the JSON body if they are relevant and related Any guidance or working examples would be greatly appreciated.
I have added the following the the custom CSS option on look and feel but I am having no luck having that change the gap at all. .Skin #Buttons {padding-top: 0px; margin-top: -15px; } .Skin .QuestionBody{ padding-bottom: 0px; } Any suggestions on what will work? I am ok doing this for all pages of the survey vs individual page. !
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