Topics started by stopel | XM Community

Topics started by stopel

1 Topic

S
stopel
posted in Survey Platform (Before March 2021)

VERY low response rate...SPAM problem or something else? HELP!!!

We have been using Qualtrics for years and have noticed an alarming trend in sending out surveys to our customer's email lists. Aside from the normal bounce rates, we are generating less than 2% response rates across several studies. We initially feared there was an issue with the outgoing email invitation (going directly to recipient's junk folder) and have gone through all of the recommended changes that Qualtrics suggests, such as changing the FROM domain to another Qualtrics' domain, etc. We cannot seem to figure out what is going on and our IT group does not believe it is an internal problem. Aside from the steps recommended in the support pages (words to avoid, html tags, customizing the FROM address, etc.) are there any others out there who have had to go "outside the box" to solve this problem? In several conversations with Qualtrics, they insist that there is no known problem on their end, but we are getting frustrated. Can someone offer their experience, tips, tricks,

0
A
Level 1 ●
3 years ago

Productivity playlist

Terms & Conditions