Hi all, We have a question in a survey where customers can leave their contact details to be contacted by one of our customer service agents. This event will trigger a case in Salesforce that they can then pick up. My question now is how can I enable the agent to see the full response to the survey questions in order to create a context on why they want to be contacted? I know that within Qualtrics the respondent ID identifies a single survey, but is there also a public link that we could send to Salesforce so that the agent wouldn't need a Qualtrics account, but they could view the survey response in a separate public tab?Help, please :)
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