Topics started by Scoob | XM Community

Topics started by Scoob

1 Topic

Scoob
Scoob
asked in Website & App Insights

Passive and active surveys live on site at same time?

We have had a passive "Feedback" survey live on a site and working as intended. I have created an exit intent intercept active survey, published it, and placed the code snippet on my test server. The active survey does appear to be working, but the passive survey does not appear. I used the test bookmark on the site and everything passed, and I'm able to see the active survey. Can I have both an active and passive survey live at the same time? I'm wondering if having both is what has broken this on test. The code snippet for both the passive survey and the intercept is in place on test.

0
AmaraW
Qualtrics Employee
2 years ago

Productivity playlist

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