I am trying to trigger a survey from a task object. When I test the workflow starting at the customer account, create the task object and then complete the workflow, the survey is triggered. The normal process, however, does not involve starting from the customer account. In the normal process, the task object is created automatically. When the workflow is completed under these circumstances, nothing happens. I don't even get a debug email saying the survey was not sent. I was told in Salesforce, the debug information looks just like the first process that did send the survey. One other piece of information that may be useful. Task objects do not contain the customer's email address, so a formula was used to place the email address in the task. Any ideas what could be causing this or what we should check?
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