We distribute the generic/anonymous qualtrics survey link for the respondents to fill in their Details (email id etc.) and request for their requirement or feedback. We are trying to create a case record in Salesforce using this response data from Qualtrics. We are able to create the case record. However unable to map the case record to the contact record using the input value of email which the respondent fills in. Please note that we do not have any contacts data on the qualtrics platform. Can some one help us with this? Any workaround?Thank you!Being new to this platform and so looking for any help from the community.
We were able to map the qualtrics response to two different Salesforce objects : "Case" and "Form" - and we will need to relate these two object records created in Salesforce. We do have a lookup relation for these objects. But not sure how we can get this done from Qualtrics mapping. Appreciate any help from the community on this.
We are not sure how to map the files/attachments from Qualtrics to Salesforce. We are having multiple surveys which the respondents need to provide an approval email/ error screenshots. These need to get related to the case records which get created from the qualitrics response mapping. Any suggestions or alternatives on this requirement is appreciated.
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