We distribute the generic/anonymous qualtrics survey link for the respondents to fill in their Details (email id etc.) and request for their requirement or feedback. We are trying to create a case record in Salesforce using this response data from Qualtrics. We are able to create the case record. However unable to map the case record to the contact record using the input value of email which the respondent fills in. Please note that we do not have any contacts data on the qualtrics platform. Can some one help us with this? Any workaround?Thank you!Being new to this platform and so looking for any help from the community.

I think you would need some custom coding on SF side to determine contact ID based on email address. To do this directly from Qualtrics requires contact ID which you do not have.

Mapping Survey Responses to Create a Case and related that case record to a contact record in SF

Mapping Survey Responses to Create a Case and related that case record to a contact record in SF | Experience Community

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