Topics started by Robbert | XM Community

Topics started by Robbert

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R
Robbert
asked in Survey Platform (Before March 2021)

Offline app login issue

I have downloaded the latest version of the Qualtrics Offline App (1.4.07) and installed it on my Android phone. The phone has an internet connection, use of the app is enabled for my Qualtrics account, and I follow the instructions on the Qualtrics help pages that apply specifically to SSO accounts. (Typing in just the username and the API token.) However, the app always replies: "Unable to login. Please ensure your username and password are correct, and that your brand has permission to use this application." I am quite sure the provided details are correct, and our organization did always have permission to use the app. Do others also run into this issue? Could it be a problem since the latest update?

0
LaurenK
Qualtrics Employee
5 years ago

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