Topics started by helnour | XM Community

Topics started by helnour

1 Topic

H
helnour
posted in Xflow

Can we dynamically assign tickets from a workflow?

Hello,We've created a follow-up workflow in our survey.Current workflow layout:We are struggling to dynamically assign the individual advisor as the ticket owner. Currently, it is being assigned to the whole team. Note: we don't want to put a whole team and we don't want to put one user, we want the owner to be dynamically assigned to the advisor attached to the student.Current ticket layout:Also, the email task we set up is not working to send out emails.Current email layout:Appreciate your help!

4
UXDana
Level 1 ●
2 months ago

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