Fielding this question to the community to see if you have run across this same debate with your team ... What is the best practice for handling surveys when the respondent only answers the embedded NPS survey question in the email and nothing else? Do you still record that score b/c any info is better than no info? Or do you not keep their score b/c they hadn't bothered to give you any further input to help us understand their score? It's hard to know whether they thought the survey was only the one question in the email, whether they didn't answer the other questions b/c the upload time took too long, whether they just didn't care to answer the other questions, etc. We found that almost all our partial completes were people who only answered the embedded question in the survey. Do you keep all your partial completes? Do you only keep the partial completes if they answered beyond the first embedded NPS question? Any use cases would be very helpful to us. Thank you!
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