In CX, if you only have two levels of text iQ code, do you use Parent-Child or Hierarchy Level 1- Level 2 topics? I am thinking that these serve the same purpose...with parent = level 1, child = level 2...it’s just that the hierarchy way allows for further drilling (if needed), grandchild = level 3? . Regardless, I need just 2 layers, so,is there a better approach for some reason? Or could I use either? Or are both needed to allow for the creation of different widgets??
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