In CX, if you only have two levels of text iQ code, do you use Parent-Child or Hierarchy Level 1- Level 2 topics?
I am thinking that these serve the same purpose...with parent = level 1, child = level 2...it’s just that the hierarchy way allows for further drilling (if needed), grandchild = level 3? .
Regardless, I need just 2 layers, so,
- is there a better approach for some reason? Or could I use either?
- Or are both needed to allow for the creation of different widgets??