Topics started by mpossob | XM Community

Topics started by mpossob

1 Topic

mpossob
Level 2 ●●
mpossobLevel 2 ●●
asked in Xflow

New NPS after a ticket update

Hi, I want to know if you can update a field in a survey for example NPS, after a ticket creation and update.For example, my customer answer the survey and register a 4 for NPS, after that I created a workflow that create a ticket, and when the ticket is updated the person rate NPS again, now with a 7, do you know i can update that 7 in the sruvey Thank you in advance

1
A
Level 6 ●●●●●●
3 months ago

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