I'm trying to build in the middle of my survey the option for the respondent to either click a button to continue to optional questions in the survey or simply hit submit instead and finish the survey. Is this something I could do? I know I could achieve something similar with a survey question but I'd rather not have a question and an arrow button, which could create some confusion. Any help would be appreciated! Thank you!
We're looking for a Client Experience Analyst (Santa Monica, CA) The Client Experience Analyst will focus on collecting and analyzing client feedback in the form of surveys, questionnaires and through one-on-one client conversations in order to ultimately improve client satisfaction. This individual will own all client lifecycle survey administration for the Cornerstone organization, applying appropriate methodologies and survey design principals. This person should understand how to collect data, think about it critically, and consider the client experience first and foremost. The Client Experience Analyst must be able to partner cross-functionally and articulate findings, turning complex data into meaningful, actionable analysis. Additionally, this individual will own and manage our Close the Loop program designed to ensure that our clients are being heard and that their sentiments are communicated throughout relevant internal teams. Executive presence and communication skills are
Hello Qualtrics Community! Thank you in advance for contributing your suggestions. I'm looking for best practice around/ideas questions to ask when creating a survey for our product support team (may be called technical support, customer support for others). This survey would be distributed to a client after someone from the customer/product support team closes out a case with a client. In particular I'm looking to ask a question that would be roughly phrased: * Was your issue resolved to your satisfaction? (Y/N) It would be helpful to know best practice around whether or not this question is usually phrased as a Y/N vs. open-ended. I also am concerned about asking if the issue was resolved to their satisfaction as opposed to just "Was your issue resolved?" or "Was your issue solved completely". Lastly, placement of this question is another concern. Whether or not it is best to place it first in the survey? Or between the already-existing CES question and the CSAT question. This m
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
