Does anyone know how to add the Customer's Contact info when creating a ticket from the CX Dashboard? I'm not talking about the "Action" or "Task" when creating tickets that is triggered. I'm referring to when you are in the dashboard, you can open the full record of a survey response, such as when reading their comments and want to create and assign a ticket, there's an option to create a ticket from this window but the only data fields that could be added are Questions from the survey and your Embedded Data. I don't see an option to pipe in Customer's Contact Info, which would be helpful for someone who would need to reach out to the customer. Thank you.!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.