Best answer by Anonymous
View originalHow to include Customer's Contact when creating Tickets from the CX Dashboard?
Does anyone know how to add the Customer's Contact info when creating a ticket from the CX Dashboard? I'm not talking about the "Action" or "Task" when creating tickets that is triggered. I'm referring to when you are in the dashboard, you can open the full record of a survey response, such as when reading their comments and want to create and assign a ticket, there's an option to create a ticket from this window but the only data fields that could be added are Questions from the survey and your Embedded Data. I don't see an option to pipe in Customer's Contact Info, which would be helpful for someone who would need to reach out to the customer. Thank you.!
A
you can pipe in customer name by storing it as embedded variable.
Leave a Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.