Hi Qualtrics Team,

We have been trying to reach the Qualtrics finance team via phone and email regarding our invoices but have not received any response. We also contacted our account representative to help connect us with someone who can address our query.

Last year, we upgraded to CoreXM Advanced one month before our previous plan ended (9/26/2022 - 9/25/2023). It appears we were charged full license amount for both that month (8/31/2023 - 9/25/2023) and the full year after (8/31/2023 - 8/30/2024). While our account executive acknowledged this issue via email, we have yet to receive a refund for the overpayment.

Could you please assist us in resolving this matter? I have invoices and payment details that I can share if someone from Qualtrics can reach out to us via email.

Thank you for your help!