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Authenticator - multiple Contact Lists

  • December 20, 2021
  • 1 reply
  • 112 views
J

Hi all, is there a way to have an authenticator use multiple Contact Lists?
My goal is to have the survey branch one way after authentication for one group of people, and another way for a second group of people.

Best answer by CarolK

A single authenticator step can only use one list at a time. So depending on the use case...

  1. If you have (or can have) everyone in a single list, but an embedded field within the list that determines their path, you can pull in the embedded data from the list and path based on it, after the authentication step.

  2. If you know the paths first, and then need to authenticate after, you can have two separate authenticator steps, one in each path, that uses the respective list for that path.

1 reply

CarolK
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  • CarolK
  • Level 5 ●●●●●
  • Answer
  • December 20, 2021

A single authenticator step can only use one list at a time. So depending on the use case...

  1. If you have (or can have) everyone in a single list, but an embedded field within the list that determines their path, you can pull in the embedded data from the list and path based on it, after the authentication step.

  2. If you know the paths first, and then need to authenticate after, you can have two separate authenticator steps, one in each path, that uses the respective list for that path.

Carol, Sr Insights Consultant
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