Authenticator - Won’t Pass With Same Email | XM Community
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Hi Everyone

Hope you’re well.

I have a simple authenticator setup, but for some reason it won’t pass for the same person twice via email.

I am intending to use the survey as a form, so the same person could be retaking the form multiple times. The authenticator will help pull in embedded data from a contact list to help pre-populate the form with common requests. Name, Email, Address, Etc…

Hope you can help.

Thanks :)

Hi @parkie_0007 ,

Select in the options

ALLOW AUTHENTICATING RESPONDENTS TO RETAKE AUTHENTICATED SECTION

This will let your respondents complete the authenticated section more than once (i.e., they can finish the survey and then retake it).

 

 


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