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Back Button in Authenticator Screen

  • August 16, 2024
  • 2 replies
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JonesE
Level 4 ●●●●
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I have a survey where someone is asked if they’ve applied before -- if yes, they are branched to an authenticator. I need to figure out how people can go BACK to the first question (i.e., leave the authenticator screen) if they navigated there by accident. There doesn’t appear to be a configuration option with the authenticator to do this, so I tried updated the custom authenticator text with linked text, “Return to previous page” that’s linked to the survey (survey is set not to allow respondents to continue later).

Outside of instructing people to clear cookies or open the link in an incognito window, is there some way to include a back button OR reset survey link in the Authenticator?

Best answer by JonesE

Thanks! So I think there was something corrupt with my original survey instance (we were experiencing all kinds of inconsistent behavior throughout testing). I tried your idea, but it still didn’t work. I then copied the survey, changed nothing, and tried my original method that has always worked before (refresh the page/link to the survey link within page) and IT WORKED. 

I’m going to move forward with the new survey instance and the original method. Of note, your method can certainly work, but we also already had references to Q_R and Q_URL in our survey flow since we’re allowing people to return to the survey to update their original response via retake links, and I don’t want to mess with adjusting the survey logic now that the original method is working. 

Thank you for your help!

Erin F. Jones

2 replies

chackbusch
QPN Level 5 ●●●●●
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  • chackbusch
  • QPN Level 5 ●●●●●
  • August 16, 2024

@JonesE I would work with a retake link which should create a new session and be independent of cookies.

Create some embedded data like RetakeLink before the authenticator element.

RetakeLink = https://SURVEY-URL-GOES-HERE?Q_R=${e://Field/ResponseID}&Q_R_DEL=1

And use this then in the authenticator text. 

Best

Christian

Driving Qualtrics @ MHP – A Porsche Company 🚀
JonesE
Level 4 ●●●●
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  • JonesE
  • Author
  • Level 4 ●●●●
  • Answer
  • August 16, 2024

Thanks! So I think there was something corrupt with my original survey instance (we were experiencing all kinds of inconsistent behavior throughout testing). I tried your idea, but it still didn’t work. I then copied the survey, changed nothing, and tried my original method that has always worked before (refresh the page/link to the survey link within page) and IT WORKED. 

I’m going to move forward with the new survey instance and the original method. Of note, your method can certainly work, but we also already had references to Q_R and Q_URL in our survey flow since we’re allowing people to return to the survey to update their original response via retake links, and I don’t want to mess with adjusting the survey logic now that the original method is working. 

Thank you for your help!

Erin F. Jones
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