Amit10 Hm, this sounds like it may not be intended functionality. If you haven't already, I'd recommend reaching out to our Support team, as they are best equipped to handle an issue like this

JoseS I did reach out to them on last Monday, I just got an acknowledge mail and that's it. No response from the Support team.

Hello Amit10 I apologize for the delay in my response! Was this issue ever responded to by our Support Team? If not, please private message me and we can discuss the next steps to get you the help you need.