Our organization is sending surveys to patients after their visit with us, and if they don’t open it after 5 days we send them a reminder. We’re currently weighing whether or not it is worth it to send these reminders.
Is there a way I can calculate, on average, how many days after sending a survey people are opening (or completing) them? Are there any other good ways to try and calculate this type of data?
I tried doing this with the Respondent Funnel but I wasn’t feeling terribly confident with the results -- With over 1mil surveys distributed over the course of 18 months, it said only 60 had ever been opened as the result of a reminder, and 40 of them took place in the last month. We’ve had Reminders on for far longer than that.
You could a tracking pixel to the first page of the survey, which would let you know each time they open the survey.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.