I would like to add a visualization to my report that displays the response rate for my survey.
I do not have CX. However, I do know the total number of invites sent. It seems insane that I need to add CX to pull a number that I already know.
Does anyone know a way to accomplish this without adding another feature to the Research Core or XM Directory?
Question
Calculating Response Rate In a Report (Without CX)
+31Assuming that you're using anonymous links which are being distributed, what you can possibly do is use two embedded fields which are Email send date and Status whether survey is completed by user or not.
You can then go into custom metrics and divide count of status and email send date in order to get response rate for that particular date.
If you have already gathered responses, then you can update the responses with the send date and status fields such to calculate the response rate.
Thank you for your response.
Actually, I am using personalized links. So, I actually know the sample size.
Can I still implement your suggestion?
+31Yes you can implement the above proposed solution
+31Without CX dashboard it will not be possible to calculate the score unfortunately :-(
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