I work at a university. And recently my supervisor asked if we could move from REDCap to Qualtrics. I came across a couple of electronic road blocks! Perhaps I should include some details of what the Qualtrics should look do.
The current REDCap project we have:

1. Allows an end user to submit a request via survey,


2. REDCap notifies us via email there is a request.


3. REDCap allows us to make notes on the request as we administer to the request. The person requesting for help does not see these notes.


4. Allow us to send a follow up email manually to the person requesting help to rate our services provided.


5. Generate Reports as needed.