Distribution History: "Email Not Sent" | Experience Community
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Distribution History: "Email Not Sent"

  • May 5, 2022
  • 2 replies
  • 466 views
J
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I sent out a survey to 66 recipients. After the emails were sent out, I noticed that 51 out of the 66 were sent. When I checked the distribution history, 15 of the contacts had the value of "Email Not Sent" under the "Status" column. Then, I checked the emails in the distribution history to see if I noticed a pattern that would explain why these email were not sent and I did not find any. Can anybody explain what this means (some emails were not sent) and why this happens? Thank you.

2 replies

bstrahin
Level 6 ●●●●●●
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  • bstrahin
  • Level 6 ●●●●●●
  • May 5, 2022

According to the support page this is only supposed to happen if email address is blank: https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/email-distribution-error-messages/#DistributionStatuses

There's also an option for not yet sent, but you only sent 66 invites so I don't think that should apply to you. Did you check to make sure the emails aren't duplicates or opted out?

J
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  • jpenabravo
  • Author
  • May 5, 2022

Hi. Thank you for your response (and questions). None of the emails are duplicates. Turns out that the emails labelled as "Email Not Sent" had not been sent until later when I checked again.

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