Email Triggers Vs. Actions | XM Community
Skip to main content
Solved

Email Triggers Vs. Actions

  • May 24, 2021
  • 4 replies
  • 37 views
C
Forum|alt.badge.img+2

I set up an Email Action on a survey, but the Email Trigger, which is under Survey - Post Survey options is overriding the Email Action (Actions, Survey Response, etc). There doesn't seem to be a way to delete the Email Trigger. What am I missing here?

Best answer by Christina0402

What I had to do was edit, then save changes (even though I made none), and the next time I opened it - I was able to delete. Thank you so much. It was driving me nuts.

4 replies

MatthewM
Level 6 ●●●●●●
Forum|alt.badge.img+30
  • MatthewM
  • Level 6 ●●●●●●
  • May 24, 2021

Hi Christina0402 ,
When you click Edit Triggers there should be a "Delete" button or link in the pop-up window, as highlighted below. If you don't see that, there may be something that Qualtrics Support needs to fix in your account.
image.png

C
Forum|alt.badge.img+2

Thanks! That would be the problem. That's not coming up for me...

C
Forum|alt.badge.img+2

What I had to do was edit, then save changes (even though I made none), and the next time I opened it - I was able to delete. Thank you so much. It was driving me nuts.

Q
Forum|alt.badge.img

I'm also facing the same issue where no matter what I try I can't delete the existing Email Triggers. I've tried all of the different approaches above, but they still persist. I see the Delete button and when I click it the Trigger is removed from the list, I click Save Triggers and exit, but when I go back in they are all still there. Super frustrating!

Terms & ConditionsAccessibility statement