Error with text piping | XM Community
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Hi everyone, at the end of my survey there's a summary displayed, with piped text, and we also give users the option to have this summary emailed to them after. For that summary email, I used email triggers and copy and pasted the html from the summary in the survey.
Everything is piping correctly inside the survey, but in the post-survey email trigger with the same html omits the first piped in choice. Here's an example:
What it looks like in the survey:
pipingerror1.png





What it looks like in the email:
pipingerror2.pngHere is the code from the email:

 

  • What you will do: ${q://QID86/ChoiceTextEntryValue}

  • Why it matters: ${q://QID90/ChoiceTextEntryValue}

  • What passengers will come up: ${q://QID89/ChoiceGroup/SelectedChoicesTextEntry}

  • How your passengers will tell you to give up: ${q://QID91/ChoiceTextEntryValue}

  • How you will notice with compassion: ${q://QID88/ChoiceGroup/SelectedChoicesTextEntry}



Does anyone know how to fix this?

Some questions:

  • Do your choices in QID89 or QID88 have any html or are they just text?

  • Do you get the same result in all email clients?

  • What is the email message html when you inspect the message after receiving it?

Not that it matters, but you can simplify your email html:
  • What you will do: ${q://QID86/ChoiceTextEntryValue}


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